Over 25 years experience in product, service and solution development in a variety of
verticals with an emphasis on omnichannel commerce and martech to support complex SI.
Primary experience includes requirements elicitation, parsing and decomposition, logical and
physical architecture design, UML class and sequence diagram creation, and polyglot source code implementation.
Headless storefront design with responsive/adaptive SPAs
Microservices/APIs
Payment Processing
Logical Architecture Design
Physical architecture performance optimizations including HA/DR
Published architectural artifacts relating to the Line Level Promotion Choice project within
the Offer Innovation team.
AccentureGlobal Digital Platform Architect, Senior Principal05/2014 -
04/2023
Curated Deliverables:
Subway
Produced logical architectural blueprints detailing improved UX/UI customer journey,
integrations with SnapLogic and Informatica, increased security - both at-rest and over-the-wire, and improved
database performance by sharding and denormalizing
tables.
Defined sync/async API services to strangle monolithic systems while minimizing JSON
payload
sizes.
Identified caching gaps and introduced Akamai client-side caching and Redis database
caching.
Detailed bi-directional failover and failback using asynchronous commits with snapshots
and
log shipping.
Collaborated with client to define merchant service APIs based on ODATA standard to be
consumed by franchises.
AT&T
Conceptualized new technical architecture requirements into numerous future state
architectural
diagrams, including Infrastructure-as-a-Service (IaaS), Service Mesh, Informatica and Snowflake.
Reviewed and integrated all application requirements, including functional, and NFRs
(security,
integration, performance, quality and operations requirements).
Provided input into final decisions regarding hardware, network products, system software
and security while considering systems being decommissioned.
Plus one activity involved being sysadmin for numerous AWS EC2 instances used for
competitive intelligence.
Spectrum
Using an event driven architecture (EDA) model, produced AWS Kafka (MSK) and Apache Spark
(Elastic MapReduce) application content diagram showing how Kafka events would be enriched before publish into
data lake.
Produced comprehensive future state blueprint showing how enriched streaming data is to be
used
for A/B testing and later BI analysis to justify new LOB.
Created video streaming architectural diagrams illustrating how server-side A/B testing
tool
(Optimizely) is to integrate into client's existing tech stack.
3M
Used Swagger/Open API standard to design REST-based CRUD transactions and make JAX-RS
modifications to existing Hybris product configuration APIs exposing data to a new user base.
Managed an offshore team to implement and test extensive API re-development (as it was
beyond GraphQL scope) ensuring JSON
reponse data was more modularized to serve both Salesforce Lightning/Aura components and a React frontend.
Instrumental in providing federated access using SSO for IAM and authorization.
Published runtime artifact explaining the physical, logical and operation of the product
variant configuration APIs.
Dow Chemical
Modified SAP Hybris front-end controller classes to accommodate B2B pricing availability
changes.
Used the Hybris native web CMS tool to assist in the design and implementation of front
end assets.
Enhanced/modified business logic in SAP Hybris DTO Facade class types.
Helped resolve retrieval and parsing of service and database data within SAP Hybris DAO
class types - using Splunk and Dynatrace.
Created object, permissions and personalization rule additions and modifications via impex
files.
Philips - Digital Health Platform
Cited current state QA testing process gaps produced and communicated plan to reach future
state and congruence with client's offshore teams.
Conceptualized and helped create development portal feedback submission tool used for
Hackathon event.
Produced and circulated user story acceptance criteria best practices document effectively
ensuring business requirement to test result traceability submitted document to KX.
Collaborared with team to integrate with Mulesoft ensuring ecosystem APIs were using their
Anypoint platform.
Assisted with both API and FED testing efforts leading up to Hackathon event.
Molson/Coors
Elicited and vetted requirements in the context of OOTB functionality and new development
while maximizing existing technological Salesforce investments.
Proposed design changes to Salesforce B2B Commerce logical architecture and data model to
support new business functional requirements concerning product entitlements.
Shaped and defined how static Drupal marketing site is to consume and produce API endpoint
data as a wrapper site to the B2B checkout process.
Reviewed and integrated all application non-functional requirements.
Whirlpool
Reviewed all SAP Hybris and FED content pull requests for all MVC-related code to enhance
the site, or resolve issues.
Created at least one Jenkins build a day consisting of 40+ merge candidates deployed to
several lower envs (LEs) after merge conflict resolution, and successful completion of stage/gate criteria.
T-Mobile
Accountable for producing current state assessment after meeting with stakeholders.
Responsible for selecting ElasticPath - a headless eCommerce Java-based platform to fit
into T-Mobile's
landscape.
Instrumental in simplifying plan pricing; better accomodating users who want a phone and
have a plan, and for those that have a plan but want a phone.
Fiserv
Instrumental in obtaining client deal by demoing Adobe Commerce; discussed how Adobe
Commerce is to operate on their existing LAMP stack.
Prescriptively designed future state logical enterprise architecture diagram illustrating
Adobe Commerce consuming and publishing data to other systems within their landscape.
Amtrak
Accountable for creating traceability matrix tracking requirements to SAFe user stories to
QA test cases.
Shared and executed requirements decomposition techniques after receiving business,
functional and non-functional requirements from client.
Used process mapping, optimization, flow-charting, swim lane diagrams, BPA/BPM
software/tools.
Created value maps for current and future state.
Transitioned to QA lead and helped design QA process; helped conduct end-to-end testing.
Apollo GroupPhoenix,
AZ IT Director, Software Development03/2012 -
11/2013
Led Salesforce development efforts for a student advisement value-added service by
incorporating a policy-driven event notification system alerting advisors to at-risk student behaviors leading
to disengagment adversely impacting retention rates.
Re-purposed advisement model concepts and technologies to create new student lifecycle
management PaaS resulting in an increase in student retention rates and a reduction in advisor spend by 37%,
or approximately $42m.
Key in modernizing on-prem systems to a SOA approach employing use of microservice based
design patterns.
Cited numerous logical and physical architectural data store changes required to support
new and existing business objects, and to ultimately help pinpoint system decommission opportunities.
BlackboardPhoenix,
AZ Director of Product Management08/2007 -
05/2011
Increased project delivery throughput by 136% YOY from 2006 by releasing 33 products in
2007
culminating in a total of 106 releases by Q2 2011.
Established channel distribution partnership with Sequoia Retail Systems allowing
Blackboard
to
resell another product line into its installed base increasing sales in first year by 17% resulting
in $3.1m in additional revenue.
Released Blackboard's first-generation PA-DSS compliant PaaS ensuring product was
scalable,
extensible, provisioned, utilized windows server based application security and policy management,
and load requirements were within tolerace at hosting provider - ultimately allowing expansion into
international and K-12.
Collaborated with Cybersource, Authorize.net, CASHNet, Paypal's Payflow and other payment
processors
and gateways ensuring Blackboard technologies produced were in compliance to PCI-DSS Level 1
standards.
Maintained the project roadmap for the Transact line-of-business communicating status to
cross-functional team leaders.
Helped direct reports elicit, parse, and decompose functional and non-functional
requirements for
various product backlogs.
Provided team with ongoing training on product development standards, best practices,
patterns, and
to obtain certifications in Network+, XML, DITA, T-SQL/SQL Server.
Prior Experience
Lumension - formerly PatchlinkScottsdale, AZ Senior Product Manager2006 - 2007